Ripped Off: Can You Trust Your Financial Advisor?

November 2, 2009 — 11 Comments

       The financial services industry is great at making you feel good while ripping you off. They’re also great at confusing you so much that you can’t even figure out how badly you’re getting ripped off. To make smart financial decisions, you need to realize how your “advisors” are getting paid and how their pay structure may affect the advice they give you.

       These advisors can include stock brokers, bankers, realtors, financial planners, insurance agents, lawyers, and accountants. Different compensation methods can create various conflicts of interest—situations where your best interests are not the same as your advisor’s best interests. This is a long article, but what you’ll read here can save you many problems and oceans of money.

Commission-based Advisors

       These advisors get paid a commission when you buy a product. The products they sell can include stocks, bonds, mutual funds, insurance policies, annuities, real estate, mortgages, other loans, and much more. (When you take out a loan, you’re essentially buying a product and the banker typically gets a commission or bonus.)

Chris Gardener by dbking on Flickr       The problem with this compensation structure is that the advisors are influenced to sell you products that give them a higher commission. This could mean selling you inappropriate or sub par products with high fees, telling you that you need permanent life insurance coverage, convincing you to buy the most house you can afford, or encouraging you to take out the biggest loan the bank will let you. You often don’t realize the cost of these decisions because the commissions are rarely disclosed in an honest, upfront, and easy to understand manner. It may seem like you’re getting cheap or free advice, but you end up paying much more in the end because of the commissions that are built into the products you buy.

       Commission-based advisors are also much more likely to persuade you to make many transactions (buying and selling investments many times) because this increases their pay. There are strict rules against “churning” in investment accounts, so be sure to seek help from the government or a lawyer if you believe your account is being churned.

       While there are some commission-based advisors who are trustworthy and do give their clients good advice, you’re best served by steering clear of commission-based advisors whenever possible. If you must work with someone who earns their fees by commissions, make sure you get full disclosure on their compensation and always get a second or third opinion on their advice. Do your homework, and you can avoid getting ripped off by commission-based advisors—but there are often better ways you can get help with your financial decisions.

Fee-based Percentage of Assets Advisors

       Fee-based percentage of assets advisors are paid a percentage of the assets they manage for you. This business model is also called the assets under management (AUM) model. This is generally seen in the investment world, though it can crop up in other areas. The typical fee is about 1% of your assets, but this can vary wildly between advisors. It’s important to keep in mind that this fee is almost always in addition to the fees in the products you purchase.

       The first conflict of interest with fee-based AUM advisors is the fact that they get more money when they manage more of your assets. They’ll often encourage you to transfer more of your assets to them and justify the advice with some compelling reasons. However, it isn’t always best for you to move your assets to an AUM advisor. Additionally, when you take money out of your account the advisor’s fee goes down. If you’re weighing the decision to pay off a loan with money the advisor is managing, how likely do you think it is that he will tell you to pay off the loan? If you pay off the loan, the advisor gets a pay cut.

       The next problem with fee-based AUM advisors is cost. When you pay 1% of your assets in management fees every year, the total cost can really add up. Let’s assume the advisor takes a 1% fee at the beginning of each year and your investment returns are 8%. Over 25 years, you’d pay $62,527 in fees for every $100,000 you had invested at the beginning of the 25 year period. Over a 65 year period, you’d pay $1,104,280 in fees for every $100,000 you initially invested. Most advisors will justify this cost by saying that you wouldn’t have received 8% investment returns if they hadn’t been there to advise you along the way. While this may be true, you can duplicate their results if you educate yourself enough about the long-term history of the markets and learn how to avoid stupid mistakes. You can also look into using an hourly or flat-fee advisor for a better deal without having to learn everything on your own.

       During retirement, these costs can be especially hazardous. Let’s assume a 5% withdrawal rate is probably safe for most people in retirement (assuming 25 years in retirement). If you have to pay an investment advisor a 1% fee to manage your assets, your safe withdrawal rate goes down to 4%. This means a $1,000,000 would only provide you with a $40,000/year income if you’re paying an investment advisor. Alternatively, you could have a $50,000/year income if you didn’t have to pay 1% of your assets to the advisor every year.

       The AUM model also isn’t very fair to the clients. If Bob has $100,000 and Joe has $200,000, Bob only has to pay $1,000/year but Joe has to pay $2,000/year. Why does Joe pay more? It’s only because he has more money. How is this fair for the clients? Having worked in the investment industry, I can personally tell you that not much more work goes into managing Joe’s $200,000 portfolio versus Bob’s $100,000 portfolio. Why should Joe have to pay twice as much for the exact same services? He shouldn’t, and that’s another reason why I am not too fond of the AUM model. Fee-based AUM advisors will try to justify this problem with different arguments, but there’s rarely a legitimate argument that would hold up when viewed by an unbiased party.

       Finally, fee-based AUM advisors are generally restricted to working only with wealthier clients. It’s much more profitable to spend 10 hours working with someone who has $1,000,000 than to spend 10 hours working with someone who has $100,000. This means young people and late starters with little money saved up are going to have a hard time getting a fee-based AUM advisor to work with them.

       Fee-based AUM advisors usually give much more appropriate advice to their clients than commission-based advisors, but there are still many conflicts of interest and problems with this compensation structure. Advisors using the AUM model like to advertise that their compensation structure eliminates many conflicts of interest present in the industry, but you should be aware that it does not eliminate all possible conflicts—no compensation structure can do that.

Fixed-fee Advisors

Good Advice by Gary J. Wood on Flickr       Fixed-fee advisors are paid a flat fee to provide certain services you agree upon. There are few of these advisors around, but their fee structure can eliminate many of the problems with commission-based and fee-based AUM advisors. You may also hear this fee arrangement referred to as a “retainer”.

       You’ll want to ensure that the flat fee you pay fixed-fee advisors is the sole source of their compensation. If the advisor still receives commissions for any products you may buy, then they will still have a conflict of interest in selling you the highest-paying products.

       You’ll also want to make sure you do not pay for more services than you really need with a fixed-fee advisor. Because these advisors are charging a flat fee, you can end up overpaying if you do not fully utilize the services and time included in the package. This is especially true for those who have a simple situation or for those who have the biggest areas of their financial plan implemented already. Since fixed-fee advisors often charge upwards of $1,500 or $2,000/year, it may not make sense to use them if you do not need much help.

       Since fixed-fee advisors are paid a flat fee, it is to their benefit to spend as little time as possible on any one client as this maximizes their hourly rate. While this is short-sighted, it is still a possible downfall of using fixed-fee advisors. If you feel your fixed-fee advisor is not providing the level of service you agreed upon, you should confront him or her to get an explanation. If you’re not happy with the service, you may want to change advisors.

       The major benefit of fixed-fee advisors is that they will not be tempted to advise that you purchase high-fee products or to put more money under their management. Since their compensation structure is separated from your assets, they are able to focus on your best interests when they provide advice. You’ll still want to make sure you’re not paying for more than you receive, and you should carefully consider any personal finance decision no matter where your advice comes from.

Fee-based Hourly Advisors

Good Advice by rick on Flickr       Fee-based hourly advisors get paid an hourly rate for the time they spend working on your situation. This time could include meetings with you, researching your situation, completing paperwork for you, or meetings with your other advisors. Most accountants and lawyers work under this compensation method, but you will hardly find this fee model in the investment, insurance, banking, or real estate industries. Fee-based hourly advisors eliminate many of the conflicts of interest present in commission-based and fee-based AUM models, but they are not without their issues.

       Because fee-based hourly advisors are paid for their time, they may try to give you complex advice to justify their fees and keep you dependent on meeting with them. If you feel like your fee-based hourly advisor is giving you the runaround, be upfront and let him or her know that you need a better explanation of why the advice is so complicated. If the advisor does not try to educate you, it’s probably time to seek another advisor. Any advisor should be more than willing to educate you about what is going on in your financial situation. If not, they could be hiding something or trying to keep you dependent on their advice.

       You may need to be more involved with your finances if you use a fee-based hourly advisor. Since you are paying the advisor by the hour, your costs will be lower if you can do as much as possible yourself. The fee-based hourly advisor should be willing to provide you with any instructions you need to complete simple tasks on your own. This could include setting up accounts, transferring assets between accounts, placing trades, purchasing products, or meeting with other professionals as needed. If you need help, you can always ask the advisor to assist you but your costs will be much lower if you do most of the grunt work yourself.

       With a fee-based hourly advisor, all clients are treated the same because they all pay the same amount per hour of the advisor’s work. These advisors can work with people who have few assets or people with a high net worth. As long as they only receive their compensation from you, they won’t be tempted to advise that you purchase high fee investments. On the contrary, they are likely to give you the best advice possible for your situation because they know that exceptional advice and education is the only thing that can really keep you coming back for their help.

Other Things to Keep in Mind

Good Advice by cornflakegirl on Flickr       You might find an advisor who uses some combination of these fee structures. Proceed with caution! The more complicated the advisor’s compensation the harder it is for you to understand exactly how he is getting paid. With any type of advisor, make sure you get full disclosure of their compensation in writing.

       Never be afraid to get a second opinion on your advisor’s recommendations. You can easily go to a fee-based hourly advisor for a one-time project when you’re making a major decision. For a few hundred dollars, you can get this second opinion and avoid a much more costly mistake. Even better, you could do substantial research on your own so you learn in the process and understand the situation better.

       Always remember that your advisors should be teaching and educating you throughout the process. If the advisor is reluctant to explain his recommendations, I would be very wary of trusting him. By finding an advisor who is a true teacher at heart, you can be more confident that the advisor is honest and trustworthy. The best advisor should be working to make himself completely unnecessary at some point!

       Don’t fall for slick marketing, a round of golf, free dinners, or nice gifts! Advisors who spend a lot of money in these types of “client appreciation” or advertising areas are simply using the money you pay them to give you “free” stuff just to make you feel good about getting ripped off. You should remember that the advisor is not going to give you so much “free” stuff that they don’t make a profit. While it may feel good to get that “free” round of golf or gift card to your favorite restaurant, you should never forget that you’ve already paid for it when you paid the advisor’s fee. Don’t fall for the illusion that it feels good to get ripped off! If you really want those things, pay for them yourself and stop paying through the nose to get it from your advisors.



Corey is currently pursuing a Master of Arts degree in religion. While he enjoys learning and writing about Christianity, another one of his new passions is writing about personal finances in order to help others make wise decisions with their money.

11 responses to Ripped Off: Can You Trust Your Financial Advisor?

  1. Sir, What do you think of a fixed pension annuity that yields 7% per year and after 10 years your principal is still available. It also is offering a 10% bonus currently. Is this too good to be true? Should I put both my 401 k and pension in such an account?
    Thanks for your thoughts.

  2. Hi, Dale. I can’t really say much without seeing the documentation, but I would caution you to approach annuities carefully. There are often hidden fees that are difficult to find and compare to alternatives. If you want an objective opinion, try to find an hourly or flat fee financial planner who can review the documentation with you and give you an unbiased opinion.

  3. Does a fee based percentage of asset advisor make any commission when selling or buying any stocks or bonds in my investment portfolio managed by him?

  4. Hi, Yogesh! It really depends – some will and some won’t. In my experience, “fee-based” often means they take fees and commissions. But I would say you’ll need to read the fine print to know for sure. If it’s a US advisor, check their Form ADV filed with the state or SEC. It should explain their practices on fees and compensation. If that’s too convoluted, you’ll have to check your contract and any other documents you signed with them.

  5. Does an aum advisor getting a 1.2% fee on 150,000 dollars get paid on the profits he makes for you or the total that is invested; for example if no profit is made does he still get 1800 dollars/ year if my math is correct?

  6. Fees and commissions means from the profits?

  7. Right, Anthony – an AUM advisor is still going to make his $1,800/year regardless of the profit level (assuming the account averages $150,000 per quarter – most AUM advisors charge their fee quarterly based on the assets in the account at that time). If the account goes down, they’ll receive less of a fee because the % is based on a lower amount.

    I would encourage you not to think of it as the advisor making you profit. Often, the best thing an advisor does in bad times is keep you from making stupid decisions that will cost you – not necessarily making you a profit, but still saving you money.

  8. Fees are based on whatever has been agreed to beforehand – hourly or flat fee. Commissions depend on the product sold and not how much profit they make.

    If I recall correctly from my registration process, a Registered Investment Adviser is not allowed to collect a fee based on profits or a percentage of profits. The only place you will find such an arrangement is with hedge funds (and most of them still take a fee even if there’s a loss – and a hefty fee at that!). Just confirmed that is true for an RIA – it’s illegal for an RIA to have an investment contract that compensates the adviser on the basis of a share of capital gains or capital appreciation. I’m sure brokers are under a similar rule.

  9. Thanks Paul for this note on fee based percentage advisors… its often true that a fee based advisor will help keep their clients from making foolish decision that is typically spawn out of panic/emotional whims. A small 1.2% can be well worth its weight in gold when the alternative is an investor going it alone and buying all small cap stocks thinking this is how they can get rich!!

  10. Our pension pot is getting smaller after listening to and paying our financial advisor, we cant afford to lose any more, what would you advise.

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  1. Best of Money Carnival #24 - August 2, 2011

    […] Ripped Off: Can You Trust Your Financial Adviser? at Provident Planning – The world of financial advising fees can be very confusing. Paul, outlines typical advisers fees, most importantly, the ways in which people are normally ripped off. […]

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